Our culture and values
The Group is built on trusted relationships and our values underpin our commitment to customers:
Customer-centric
Our customers will always be at the heart of everything we do
Trustworthy
We will be honest and transparent in how we deal with everyone
Clear
Our systems and processes will be simple and clear
Flexible
We will show forbearance and flexibility
The culture underlying our values is founded on honest, fair, responsible, supportive and understanding behaviours.